At the request of General Motors' new chairman, Ed Whitacre, the automaker's top engineers are calling the couple hundred customers who are returning or exchanging their GM cars under the 60-day money-back guarantee policy to find out why. Mark Reuss, GM's recently appointed vice president of global engineering, told reporters Thursday that he personally is calling customers. This evening, Reuss will call a customer who was dissatisfied with and returned a Chevrolet Malibu under the program. And he will
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